How far in advance should I book a well child visit at Eastgate?
We recommend calling about three months ahead. That gives you the best chance to see your child's primary care provider on the date that works for your family. Evening and Saturday times at Eastgate tend to be popular, so booking early helps.
Does the Eastgate office accept walk-ins?
We prefer to schedule all visits. Non-emergency walk-ins will be fit into the schedule as best as possible, or you may be asked to return later in the day. For the quickest care, call ahead or request a visit through the Patient Portal.
What should I bring to my child's appointment?
Bring your insurance card and co-pay. You can print and complete our office forms ahead of time to speed up check-in. If you don't, please arrive 15 minutes early to fill them out. For sports physicals, bring the OHSAA Physical Form, which is available on our Forms
page.
What happens if we're running late?
We ask families to arrive 15 minutes before their appointment. If you're more than 10 minutes late, we'll try to work you back into the schedule or offer a visit with another provider. Sometimes we may need to ask you to reschedule.
What is the cancellation policy?
Please cancel appointments scheduled in advance at least 24 hours before the visit. Cancel same-day appointments at least two hours ahead. Otherwise, the visit is considered a "no show" and may be subject to a missed appointment fee.
Can my child see the same pediatrician every time?
We make every effort to schedule your child's care and follow-up visits with the pediatrician of your choice. For same-day sick visits, your child may see whichever provider is available.
What if my child has a medical emergency during office hours?
We'll do our best to see your child immediately or refer you to an appropriate facility. For life-threatening emergencies, always call 911.
